General Questions

  • What is Sidewalk?

    • Sidewalk is an app that provides free, guided walk experiences, created by anyone with stories, insight and personal knowledge to share about the places they know and love.

  • What does it cost to download and use the Sidewalk app?

    • The Sidewalk app is free to download. It is also free to go on Sidewalks and to create your own.

    • If you enjoy your Sidewalk, you can show your appreciation by leaving your Guide a tip. Guides pour time and passion into creating Sidewalks for you to enjoy, so gratuities are appreciated.

  • Can I use Sidewalk without using cellular data?

    • At the moment, you need to have cellular data or be connected to wifi on your mobile device in order to go on Sidewalks. This allows the app to provide the newest Sidewalks, most up-to-date information and GPS navigation.

  • What device and software is needed to use Sidewalk?

    • Android device requirements

      • Android 4.1 or above

      • Phones and tablets with cellular service

    • iOS device requirements:

      • iOS 9.0 or above

      • iPhone 5 or above

      • iPad (Wifi + Cellular only)

  • How do I create an account with Sidewalk?

    • Creating a Sidewalk account allows you to save Sidewalks to go on in the future and create Sidewalks for others. You can create an account through Facebook Connect or by using a personal email address.

  • How does Sidewalk make money?

    • Sidewalk keeps a percentage of each tip provided to Guides. This helps with the costs of hosting Sidewalks, new feature development, support, and our editorial team.

    • Sidewalk charges businesses for the creation, optimization, and hosting of branded Sidewalks.

    • Sidewalk keeps a percentage of each Sidewalk Taste sold.

Exploring with Sidewalk

  • How do I share a Sidewalk with a friend?

    • To share any Sidewalk, tap to open its preview screen. Find the "share" icon below. Tap and choose which platform you would like to use to share. Share on Facebook, email, text message and various other ways.

  • Do you verify content before it is published?

    • Every new Sidewalk is reviewed by the Sidewalk editorial team for appropriateness and quality. After it is approved, the Sidewalk is publicly viewable.

  • Do I need to be on-location to go on a Sidewalk?

    • The best way to experience a Sidewalk is to be on-location, exploring the sites and suggestions in-person. However, it is not required to be on-location to check out the Sidewalk. Feel free to browse from anywhere.

  • How do I tip my Guide?

    • At the end of your Sidewalk, you will have the opportunity to tip your Guide using in In-App Purchases (for iOS devices) or In-app Billing (for Android devices). If you have not yet set up your credit card information on iTunes or Google Play, you will be prompted to do so when you select a tip amount. If your device does not support a payment option or you are in a country where payment options are not available, you will not see an option to tip.

  • When will there be Sidewalks in my area?

    • We want Sidewalks to be available everywhere around the world. Help the community by creating a Sidewalk in your town or favorite place. Not finding what you want? Request your city on our Facebook Page, so that the Sidewalk Community can bring your city to life or check our Sidewalk metro page to find a Sidewalk near you.

Creating a Sidewalk

  • What kind of photography and content can I use in my Sidewalk?

    • You can include any photography and content that you have permission to use. In general, we recommend creating your own photos and content. If you use someone else's works in your Sidewalk, we assume that you do so in compliance with their requirements for citations.

  • How do I create a Sidewalk people will love?

    • Check out this post on best practices for creating a stand out Sidewalk.

  • How much money can I expect to make through my Sidewalk?

    • Guides can receive tips from people who go on their Sidewalks. The total amount that a Guide can earn depends on how many Sidewalks they create, how often people go on them and how much they choose to tip.

  • How do I share a Sidewalk I created?

    • To share a Sidewalk you created, tap the pencil icon in the top left corner of your screen. Then tap on the Sidewalk you would like to share. Tap on the share icon and choose which platform you would like to use. Share on Facebook, email, text message and various other ways.

  • What happens after I create a Sidewalk?

    • After a Guide hits "publish" on their new Sidewalk, it is reviewed by the editorial team. The editorial team checks the Sidewalk for appropriateness and quality and either makes it available for public discovery or suggests updates for the Guide.

Sidewalk Tastes

  • What are Sidewalk Tastes?

    • Sidewalk Tastes are app-guided local-food and culture walks delivered by the Sidewalk app that provide multi-course progressive meals in beloved neighborhood eateries. Each Taste along the way includes tasting notes, neighborhood history, and local recommendations to accompany the Tastes and cultural points of interest.

    • The best part about Sidewalk Tastes: just show your server your Taste Key in the Sidewalk app to receive your Taste - no need to reach for your wallet. Sidewalk Tastes are all-inclusive and seamless.

  • How does Sidewalk Taste work?

    • Select and purchase a Sidewalk Taste. We ask you to choose the weekend you want to go so Taste Hosts can better serve you.

    • Your Sidewalk Taste will appear inside the Sidewalk app (iOS and Android) starting the Friday before your selected weekend.

    • Begin your Sidewalk Taste at any point of your selected weekend, in conjunction with Taste Hosts’ hours of operation. The Sidewalk app will navigate you to the cultural and culinary stops along your Taste while providing the stories and insights about the neighborhood.

    • When you arrive at a stop with a Taste, a red gift box will appear at the bottom of the app screen. Tap on the red gift box to activate your Taste Key, and then show it to your server to receive your Taste.

  • Who are Sidewalk Tastes for?

    • Sidewalk Tastes are designed by locals, for locals. Tastes will help you discover or rediscover culinary icons and neighborhood insights while delivering a new perspective on local culture.

    • Sidewalk Tastes are the perfect answer for “what do you want to do this weekend?” Tastes are great for dates, special occasions, team outings, celebrations, showing off to out-of-town guests, and work trip excursions.

  • How long is a Sidewalk Taste?

    • Most Tastes range from 2 to 3 hours and are around 1 mile in walking distance.

  • How do I redeem a Taste?

    • When you arrive at a stop with a Taste, a red gift box icon will appear at the bottom of your app screen. Simply tap on the icon to activate your Taste Key. Show your Taste Key to your server to receive your Taste.

  • Do I have to complete the entire Sidewalk Taste in one day?

    • No. You can enjoy your Sidewalk Taste over the course of your selected weekend. Take your time, enjoy the neighborhood, go window shopping, and digest. Resume your Sidewalk Taste when you are ready.

  • How much food is provided on a Sidewalk Taste?

    • Sidewalk Tastes provide a pleasant meal for a moderate eater. Since the meal is spread over 2-3 hours and there is some walking between stops, you should feel happily satiated rather than uncomfortably full.

  • Should I eat beforehand?

    • Before starting your Sidewalk Taste, it is best to be hungry, but not starving; there is no need to fast. A light bite a few hours before the Taste should be fine.

  • Do you offer vegetarian Sidewalk Tastes?

    • Most walks include food boutiques with vegetarian options. Check out the preview of each Sidewalk Taste to see if it is vegetarian-friendly.

  • I have food allergies – can I go on a Sidewalk Taste?

    • Our Sidewalk Tastes feature a variety of cuisines and ingredients. Those with allergies should read about the food offered before choosing a Taste. For safety’s sake, be sure to speak with each server about the ingredients before sampling any Tastes.

  • Are Sidewalk Tastes available for both iOS and Android?

    • Yes. You can download the Sidewalk App on iOS and Android.

  • Can I go on a Sidewalk Taste by myself?

    • Yes. Each Taste Host has been selected for its ability to accommodate individual Tasters, whether at a bar seat, communal table or a take-out bench.

  • Can I go on a Sidewalk Taste with a group of friends?

    • Yes. If you purchase Sidewalk Tastes for a group, the Sidewalk Support team will reach out to ask for the first names and email addresses of the people in your party so their Tastes can be added to their accounts.

    • Each Taster must have a Sidewalk account so they can access their individual Tastes.

  • How many people can go on a Sidewalk Taste?

    • Tastes are great for individuals, and are perfect for groups of 2-4 people

    • Each Taster must present their Taste Key in their Sidewalk app to each Taste Host server in order to receive their Taste.

  • Does each Taster need to have their own smartphone to go on the Sidewalk Taste?

    • Yes, each Taster needs to be able to show the servers their Taste Key on their personal smartphone.

  • What is your cancellation policy?

    • All sales are final. Sidewalk does not accept returns or issue full or partial refunds for any unused Tastes except in extenuating circumstances such as serious illness, government-mandated obligations, security advisories and natural disasters. If you have questions, contact support@sidewalk.guide.

  • Can I reschedule my Taste?

    • You can reschedule a Taste for any weekend within 30 days of the purchase date. Just let us know by email (support@sidewalk.guide) the Friday before the scheduled weekend.

  • Can I gift a Sidewalk Taste to someone else?

    • Yes. Email support@sidewalk.guide by the Wednesday of your selected weekend, and include the first name(s) and email address(es) of the recipient(s). We will reach out to them with instructions to activate their Sidewalk Taste.

  • Why do I have to select a weekend to go on my Sidewalk Taste?

    • By selecting a weekend for your Sidewalk Taste, you help our Taste Hosts serve you better and ensure your Tastes are ready when you arrive.

  • Can I purchase a Taste today but select a weekend several months from now?

    • No. All Tastes must be consumed on a weekend within 30 days of purchase. We are constantly introducing and updating Tastes to ensure there are high-quality, delicious and fun offerings. We do not think it is right to our Tasters to substitute or switch food items or Taste Hosts after a Taste has been purchased.

  • Are Sidewalk Tastes offered year round?

    • Yes, depending on the operating hours of the Taste Hosts.

  • Is gratuity included?

    • Yes. The purchase price of a Sidewalk Taste includes all food, research & content, app development, and gratuities for Taste Host servers. There are no hidden fees and no additional surcharges.

  • How do I find the Sidewalk Taste stops along the way?

    • The Sidewalk app provides the map and navigation to each of the culinary and cultural stops along a Taste; just follow the directions.

  • What happens if I have a problem during the Sidewalk Taste?

    • Please email us at support@sidewalk.guide and we will respond as quickly as possible.

  • How can I become a Taste Host?

    • Please email us at partner@sidewalk.guide and briefly tell us about your favorite, most impressive or most loved offerings.

  • How can I partner with Sidewalk to provide Tastes to my guests, customers or employees?

    • Please email us at partner@sidewalk.guide and briefly tell us about your needs.

Didn't find what you were looking for?

You've come to the right place! Just leave us a note and we will be in touch with you shortly.

Name *
Name